Terms and Conditions
Welcome to Printshop KK's online store. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by these terms and conditions. If you do not agree to abide by these terms, please do not use this website or our services.
2. Our services
Printshop KK offers a wide range of printing services, including but not limited to offset printing, large format printing, digital printing, t-shirt printing, souvenirs, premium gifts, and engraving. We reserve the right to add, modify, or discontinue any of these services at our discretion without prior notice.
3. Use of Website
You agree to use our website for lawful purposes only. You must not use this website in any way that may cause damage to the website, impair its availability or accessibility, or for any illegal, fraudulent or harmful purpose.
4. Intellectual Property Rights
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Printshop KK and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any part of this website without our explicit written consent.
5. User Accounts
When you create an account on our website, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account information and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
6. Order Processing
All orders placed through our website are subject to our acceptance. We reserve the right to refuse or cancel any orders for any reason. In the event that an order is canceled, we will notify you and refund any amounts paid. We will only proceed your order once full payment is made.
Working Days & Cut-Off Time
- Working Days: Weekdays; Monday to Friday.
- Not Working Days: Saturdays, Sundays and Public Holidays (in Sabah & Selangor).
- Orders placed before 1pm: Order processing start counting as Day 1 on the SAME day the order is placed.
- Orders placed after 1pm: Order processing counting as Day 1 starting the NEXT day after the order is placed.
- However, for orders placed without any artwork received or subject to amendments, order processing duration counts Day 1 only after artwork is proofed and ready for printing, and also subject to 1pm cut-off time.
7. Pricing and Payment
Prices for our products and services are subject to change without notice. All prices are listed in MYR and do not include applicable taxes or shipping fees. Payment must be made at the time of order placement, and we accept bank transfer, and e-wallet.
Urgent Fee Charges
Collection within 1 – 3 days is considered urgent as it does not follow normal turnaround time.
Any orders that require urgent processing and collection will be subjected to urgent charges during checkout.
8. Shipping and Delivery
We strive to process and ship orders promptly. Delivery times may vary based on your item(s) ordered and location. We are not responsible for delays caused by shipping couriers or any unforeseen circumstances such as power outage or machinery/equipment breakdowns.
- Shipping by courier service takes 2 – 5 days. We will not be held responsible for any delay or problem incurred after parcel is dropped off at the courier service as it will be beyond our control.
9. Returns and Refunds
We want you to be satisfied with your purchase. If you are not entirely satisfied with your order or if there is any mistake/defect on our part, please contact us within 3 days of receiving your item to discuss a return or exchange.
We will require the return of the original problematic order from you before proceeding for any kind of reprinting. Customized products may not be eligible for return unless they are defective or incorrect due to error on our part.
10. Limitation of Liability
Printshop KK will not be held liable for any damages arising from the use of or inability to use this website or our services. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages.
11. Changes to Terms
We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on this website. Your continued use of the website and our services constitutes your acceptance of the modified terms.
12. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Malaysia. You agree to submit to the exclusive jurisdiction of the courts located in Malaysia for the resolution of any disputes.
13. Customer Responsibilities
Information Accuracy, Proofing & Changes
You are responsible for ensuring that all information provided to us is accurate and complete. You must review all proofs carefully before agreeing to and approving any orders. We will not be held responsible for any errors and mistakes in printing outcome once the proofs have been approved on your part. No changes can be made once order status is “In Print Production”.
Disclaimer
Please allow for minor colour deviation on the printouts or product results as phone screen, monitors and the equipments/printers have different colour calibration.
14. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which can be found . Please review it to understand our practices regarding personal information.
15. Contact Information
If you have any questions regarding our terms and conditions, please contact us at:
EICI PRINT (KK) SDN BHD
Factory:
Lot 12, Ground Floor, Jalan Kilang,
Sedco Light Industrial, Kolombong, 88450,
Kota Kinabalu, Sabah
Lintas Branch (Walk in):
7, Lorong Lintas Plaza 3, Lintas Plaza, 88300 Kota Kinabalu, Sabah
Lintas Branch (Walk-in): 016-416 2969; 016-213 2969
Online Order: 012-347 3877, 012-440 3855, 016-889 2969
Email: kkprintshoponline@gmail.com