Delivery Policy

Delivery Policy

1. Processing Time

• Order Processing:
  • Orders are processed and prepared for shipment within 4 working days after full payment confirmation. For customized or large orders, processing times may vary and will be communicated to the customer, 
• Proof Approval:
  • If your order requires a proof, production will not begin until the proof is approved. This may extend the processing time.

2. Delivery Methods and Times

• Standard Delivery:
  • We offer standard delivery through J&T Express which typically takes 3-4 working days depending on your location.
• Express Delivery:
  • We do not have Express delivery, we only provide urgent printing process, and it is advised to self-collect at our physical shop at Kolombong.
• Local Pickup:
  • Customers in Kota Kinabalu, Sabah area can opt for local pickup at our store during business hours(Weekdays: 9am-6.30pm; Saturday: 9am-1.30pm; Sunday: Closed). You will be notified when your order is ready for pickup.

3. Shipping Costs

• Standard Shipping:
  • Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

4. Delivery Areas

• Domestic Shipping:
  • We ship within Malaysia. Delivery times may vary depending on your location.

5. Tracking Your Order

• Once your order has been shipped, you will receive an email with tracking information. You can track your order through the carrier’s website.

6. Delays and Issues

• Delivery Delays:
  • While we strive to ensure timely delivery, please note that delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, and carrier issues.
• Lost or Damaged Orders:
  • If your order is lost or damaged during shipping, please contact us within 5 working days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

7. Returns and Exchanges

• Non-Returnable Items:
  • Due to the custom nature of our products, we do not accept returns unless the item is defective or there was an error on our part.
• Damaged Items:
  • If your order arrives damaged, please contact us within 5 working days with photos of the damage, and we will arrange a replacement.

8. Contact Information

• For any questions or concerns regarding delivery, please contact us at 012 347-3877 / 012 440-3855 or kkprintshoponline@gmail.com . Our customer service team is available to assist you during business hours.