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Frequent Asked Questions 1. Will my final print be the same as my laser printer output or in my monitor? 2. Can you guarantee that the output printing colors are the same as my sample? 3. What is the difference between RGB and CMYK mode? 4. How can I send you the artwork? 5. What is the lead time for my order upon confirmation of artwork? 6. What is Pantone color printing and why do I need it? 7. Do you provide Pantone color printing? 8. What file format do you accept? 9. How long do it takes for printing?

Q:     Will my final print be the same as my laser printer output or in my monitor?

A:     It is not possible to achieve 100% color quality as in your laser printing and monitor. Computer monitor is using RGB mode, while our printing is in CMYK mode. Color displayed on your computer monitor is created by projected or additive light.

Therefore there is no guarantee that the finished products are exactly matching your laser printing, monitor, or digital print outs. Different printer, be it inkjet or laser printers will have varying results.

Q:     Can you guarantee that the output printing colors are the same as my sample?

A:     It is known in the printing industry that printer cannot guarantee that they can match your required colors 100%. Even from one commercial printing firm to another, there can be differences in the outputs.

Q:     What is the difference between RGB and CMYK mode?

A:     RGB is the color mode used for display devices such as monitors and televisions, and it is not printable. Computer monitor uses RGB. CMYK refers to the 4 inks used by printing presses. C is Cyan, M is Magenta, Y is Yellow, and K is black.

A common mistake made by customers is in providing the file in RGB format when submitting their print job. CMYK mode is required as we need to separate the objects into 4 colors so that a separate printing place can be made for each of the colors.

Q:     How can I send you the artwork?

A:     You can email to us at 881@printshopkk.com or 884@printshopkk.com. If the files are too large, you may contact us. We will advise you on how to upload to our hosting server. Remember to save a copy of JPEG preview or hardcopy for checking purpose.

Q:     What is the lead time for my order upon confirmation of artwork?

A:     Please consult us to check for the lead time, as it depends on the quantity, and transportation from our factory in Malaysia.

Q:     What is Pantone color printing and why do I need it?

A:     The normal offset printing uses CMYK format C is Cyan, M is Magenta, Y is Yellow, and K is black, to mix and obtain a certain color. Pantone color is generally used by companies that have a logo which needs to be printed in specific company colors for example: Coca-Cola. The biggest advantage of using specific pantone colors for printing is that the color reproduction will be identical every time you print.

Q:     Do you provide Pantone color printing?

A:     Yes, we provide Pantone color printing. Please inform our sales if you require Pantone color printing. Do note that Pantone color printing charges will be different from normal color printing.

Q:     What file format do you accept?

A:     We highly recommend use of Illustrator format. Besides that, you may want to consult us if you are using Adobe Photoshop, PDF,MS Word, MS Excel, Publisher etc.

Q:     How long do it takes for printing?

A:     Upon confirmation of the artwork, it will takes 7 - 10 working days for the printing and delivery process. Additional 1 - 3 days for printing with special finishings (spot uv, hot stamping namecards) or large quantity printing (20,000pcs / 50,000pcs of colorful flyers).

Paper bags, recycle bags, packaging box, vip cards etc promotional items, we need approximately 14 - 21 working days to it ready.